Privacy Policy

1. Introduction

Zensbot ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website located at www.zensbot.com and our AI-powered automation platform (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

This Privacy Policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy regulations.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and other contact details
• Business Information: Business hours, service areas, terms and conditions, return policies, and other business-related data
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Content: Messages, files, documents, and other content you upload or create through our Service
• Communications: Information you provide when contacting us for support or inquiries

2.2 Information from Social Media Authentication

When you choose to authenticate using social media platforms (Facebook, Instagram, LinkedIn, Google, etc.), we may collect the following information based on your permissions and the platform's available data:

• Profile Information: Name, email address, profile picture, and basic account information
• Account Identifiers: User ID and account identifiers from the social media platform
• Public Profile Data: Publicly available information from your social media profiles
• Social Media Content: Messages, posts, comments, and other content you authorize us to access for automation purposes
• Connection Data: Information about your connections, followers, and social network (if permitted)

Important: We only access and collect information from social media platforms that you explicitly authorize. You can revoke this access at any time through your account settings or the social media platform's settings. We comply with the data usage policies of all social media platforms, including:

• Meta's Platform Terms and Data Policy (for Facebook and Instagram)
• LinkedIn's API Terms of Use and Privacy Policy
• Google's API Services User Data Policy
• Other applicable platform-specific policies

2.3 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: Device type, operating system, browser type, IP address, and device identifiers
• Log Data: Access times, error logs, and system performance data
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
• Location Data: General location information based on IP address (if permitted)

2.4 Information from Third-Party Services

We may receive information about you from third-party services that you connect to our Service, such as:

• Google Drive (for file storage and management)
• Cloud storage services
• Analytics and marketing platforms
• Other integrated services

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our Service, including AI chatbot functionality, social media automation, and customer support
• Account Management: To create and manage your account, process transactions, and communicate with you about your account
• Social Media Automation: To connect and manage your social media accounts, automate responses, and provide social media management features (with your explicit consent)
• Personalization: To customize your experience and provide tailored content and recommendations
• Communication: To send you service-related communications, updates, and marketing materials (with your consent where required)
• Analytics: To analyze usage patterns, improve our Service, and develop new features
• Security: To detect, prevent, and address security issues, fraud, and unauthorized access
• Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and marketing platforms
• Customer support tools
• Email service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Social Media Platforms

When you use social media authentication or connect social media accounts, we share information with the respective platforms as necessary to provide our Service. This sharing is governed by:

• The permissions you grant us
• The platform's terms of service and privacy policies
• Our compliance with platform-specific data usage requirements (e.g., Meta's Platform Terms)

We do not share your social media data with third parties for advertising purposes without your explicit consent.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

4.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Compliance with industry security standards

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, subject to legal retention requirements.

Some information may be retained for longer periods if required by law or for legitimate business purposes, such as fraud prevention or dispute resolution.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to access and receive a copy of your personal information in a structured, machine-readable format.

7.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

7.3 Deletion

You can request deletion of your personal information by deleting your account or contacting us. We will delete your information subject to legal retention requirements.

7.4 Objection and Restriction

You can object to or request restriction of certain processing activities, such as marketing communications or automated decision-making.

7.5 Withdraw Consent

You can withdraw your consent for data processing at any time, including revoking access to your social media accounts through your account settings or the social media platform's settings.

7.6 Opt-Out of Marketing

You can opt-out of marketing communications by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.

7.7 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the CCPA, including:

• The right to know what personal information we collect, use, and disclose
• The right to delete your personal information
• The right to opt-out of the sale of personal information (we do not sell your information)
• The right to non-discrimination for exercising your privacy rights

7.8 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the GDPR, including the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at hello@zensbot.com.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your use of our Service. Cookies are small text files stored on your device that help us improve your experience.

We use cookies for the following purposes:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with our Service
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.

9. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

When you use social media authentication or connect third-party accounts, your use of those services is also governed by their respective privacy policies and terms of service.

10. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For data protection inquiries, you can also contact our Data Protection Officer at hello@zensbot.com.

14. Meta Platform-Specific Disclosures

When you use Facebook or Instagram authentication or connect these accounts to our Service, the following additional disclosures apply:

• We comply with Meta's Platform Terms and Data Policy
• We only access data that you explicitly authorize through the OAuth consent process
• We do not share your Facebook or Instagram data with third parties for advertising purposes without your consent
• You can revoke our access to your Facebook or Instagram accounts at any time through your account settings or Facebook's App Settings
• We use Facebook and Instagram data solely to provide our automation and management services
• We do not store your Facebook or Instagram password
• We implement appropriate security measures to protect data received from Meta platforms

For more information about how Meta handles your data, please review Meta's Data Policy at https://www.facebook.com/privacy/policy.