Terms and Conditions

1. Introduction

a. This website is owned and operated by Zensbot Private Limited (hereinafter and throughout this website referred to as "we", "us" and "our"). Our registered office is at Plot No. 63, Service Road, I-10/3 North, Islamabad, Pakistan. Our principal place of business is located at Plot No. 63, Service Road, I-10/3 North, Islamabad, Pakistan.

b. We offer this website, including all information, tools, products and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Our services include AI-powered business automation solutions through the following platforms — Zensbot (www.zensbot.com), Zenslearn (zenslearn.com), Zenscall (zenscall.com), and Zenreach (zenreach.io) — collectively referred to as the "Service."

c. If you have any problems placing your order on our website, or require support after placing an order through our website, please contact us by calling us on +92 334 4720491 or send us an email at [email protected].

2. Applicability and Updates

a. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms and Conditions"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

b. In consideration of your use of our website and services, you represent that you are of legal age to form a binding contract and are not a person barred from receiving products and services under the laws of Pakistan or other applicable jurisdiction.

c. We may need to update our Terms and Conditions from time to time, each time you place an order on our website you will be agreeing to the latest version of our Terms and Conditions.

3. Description of Service

Zensbot Private Limited provides AI-powered business automation solutions through the following products and services:

• Zensbot: AI chatbot development, deployment, social media automation, customer support, and lead generation
• Zenslearn: AI and automation learning platform with courses, live classes, and project-based training
• Zenscall: AI voice calling agents for sales, customer service, and appointment scheduling
• Zenreach: B2B outreach automation, email campaigns, and lead nurturing at scale
• Website integration services
• Custom enterprise automation solutions

4. Terms of Usage

a. You are prohibited from using this website or its content:

• for any unlawful purpose;
• to solicit others to perform or participate in any unlawful acts;
• to violate any international, federal, provincial or state laws, regulations and rules;
• to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
• to submit false or misleading information;
• to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or interfere with or circumvent the security features of our service, any related website, other websites, or the internet;
• to collect or track the personal information of others or spam, phish, pharm, pretext, spider, crawl, or scrape; or
• for any obscene or immoral purpose.

b. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

5. Account Registration and Social Media Authentication

5.1 Account Creation

To use certain features of our Service, you may be required to create an account. You may register for an account directly or through third-party authentication services, including but not limited to Facebook, Instagram, LinkedIn, Google, and other social media platforms (collectively, "Social Media Services").

5.2 Social Media OAuth Integration

When you choose to authenticate using a Social Media Service (such as Facebook Login, Instagram Login, or LinkedIn Login), you authorize us to access, collect, and use certain information from your social media account as permitted by the Social Media Service and as described in our Privacy Policy. This may include:

• Your name, email address, and profile information
• Profile picture and basic account information
• Access to manage your social media accounts for automation purposes (with your explicit consent)
• Public information from your social media profiles

By using Social Media Services to authenticate, you agree to comply with the terms and conditions of those services, including but not limited to:

• Meta's Terms of Service and Data Policy (for Facebook and Instagram)
• LinkedIn's User Agreement and Privacy Policy
• Google's Terms of Service and Privacy Policy
• Other applicable third-party service terms

5.3 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring that any information you provide is accurate and current
• Notifying us immediately of any unauthorized use of your account
• Complying with all applicable laws and regulations when using our Service

6. Social Media Automation

When using our social media automation features, you agree to:

• Comply with the terms of service and community guidelines of all social media platforms you connect
• Not use our Service to send spam, unsolicited messages, or engage in prohibited activities
• Respect rate limits and usage restrictions imposed by social media platforms
• Obtain necessary permissions before automating interactions on behalf of others
• Ensure that automated content complies with platform-specific rules and regulations

7. Intellectual Property

This website and its related software and content (including images and designs) are the intellectual property of and is exclusively owned by Zensbot Private Limited. The structure, organization, and code of the website and its related software contain valuable trade secrets and confidential information of Zensbot Private Limited. Except as expressly stated herein, these Terms and Conditions do not grant you any intellectual property rights whatsoever in the website and its related software and all rights are reserved by Zensbot Private Limited.

You retain ownership of any content you create, upload, or submit through the Service. By using our Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content solely for the purpose of providing and improving our Service.

8. Third-Party Services and Integrations

Our Service integrates with various third-party services, including social media platforms (Facebook, Instagram, LinkedIn, etc.), cloud storage services (Google Drive), payment gateways (Safepay, PayFast), and other APIs. Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

When you connect third-party accounts to our Service, you authorize us to access and use information from those accounts as necessary to provide our Service. You may revoke this access at any time through your account settings or the third-party service's settings.

9. Payment Terms

If you purchase a paid subscription or service, you agree to pay all fees associated with your selected plan. All prices are listed in Pakistani Rupees (PKR). Fees are charged in advance on a recurring basis (monthly or annually) unless otherwise specified. Payments are processed securely through our authorized payment gateways, including Safepay and PayFast. Refunds are subject to our Refund Policy.

We reserve the right to change our pricing at any time. Price changes will not affect your current subscription period but will apply to subsequent billing cycles. You may cancel your subscription at any time through your account settings.

We reserve the right to not process an order that you place on our website. This is usually for the following reasons:

• We no longer hold stock of the goods or services that you ordered from us.
• We are unable to ship goods to your location.
• The goods or services that you have ordered are no longer available.
• Any reason outside of our control.

10. Data and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.

When you use Social Media Services to authenticate, you acknowledge that:

• We may access and store information from your social media accounts as necessary to provide our Service
• You can revoke our access to your social media accounts at any time
• We comply with the data usage policies of Social Media Services, including Meta's Platform Terms
• We do not sell your personal information to third parties

11. Indemnity and Limitation of Liability

a. You agree to indemnify us, defend and hold us harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

b. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

c. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

d. To the extent permitted by law, we also disclaim all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

e. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENSBOT PRIVATE LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

12. Service Availability and Modifications

We strive to provide reliable service but do not guarantee that the Service will be available at all times or free from errors. We may modify, suspend, or discontinue any part of the Service at any time with or without notice.

We reserve the right to update, change, or remove features, functionality, or content at our sole discretion. We are not liable for any loss or damage resulting from such modifications.

13. Termination

We may immediately change or terminate your access to our products, services and this website, or any online membership(s) with us, with or without notice, at any time, without liability to you, any other user or any third party. We reserve the right to terminate your access if, without limitation, you have: (1) provided us with false or misleading registration information; (2) interfered with other users or the administration of our services or websites; (3) upon a request by law enforcement or other governmental authorities; or (4) otherwise violated these Terms and Conditions.

You may terminate your account at any time by contacting us or through your account settings. Upon termination, we will delete or anonymize your personal information in accordance with our Privacy Policy, subject to legal retention requirements.

14. Severability and Waiver

If any portion of these terms is found to be unenforceable, the unenforceable portion will be deemed amended to the minimum extent necessary to make it enforceable, and if it can't be made enforceable, then it will be severed and the remaining portion will remain in full force and effect. If we fail to enforce any of these terms, it will not be considered a waiver. Any amendment to or waiver of these terms must be made in writing and signed by us.

15. Governing Law

Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan and you agree that the courts of Islamabad (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us arising out of or relating to these Terms and Conditions or the Service.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zensbot Private Limited regarding the use of the Service and supersede all prior agreements and understandings.

18. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: