Refund Policy

1. Overview

At Zensbot, we are committed to delivering high-quality AI-powered automation services. This Refund Policy applies to all products and platforms operated by Zensbot, including Zensbot, Zenslearn, Zenscall, and Zenreach. It outlines the terms and conditions under which refunds may be granted for our subscription plans and custom service engagements. All amounts referenced in this policy are in Pakistani Rupees (PKR).

2. Subscription Plan Refunds

2.1 Eligibility for Refund

Refunds for subscription plans are available under the following conditions:

• Within 7 Days of Purchase: If you are not satisfied with our service, you may request a full refund within 7 days of your initial subscription purchase
• Service Not Delivered: If we fail to provision access to the subscribed services within 48 hours of payment confirmation, you are entitled to a full refund
• Billing Error: If you are charged incorrectly or experience a duplicate charge, the excess amount will be refunded in full
• Service Unavailability: If the platform experiences extended downtime (more than 72 consecutive hours) due to issues on our end, a pro-rated refund for the affected period will be provided

2.2 Non-Refundable Scenarios

Refunds will not be granted in the following cases:

• Requests made after 7 days of the initial purchase date
• Renewal charges on existing subscriptions (cancellation must be done before the next billing cycle)
• Partial use of subscription services within a billing period
• Dissatisfaction due to third-party platform limitations (e.g., social media API changes or restrictions)
• Violation of our Terms of Service leading to account suspension or termination

3. Custom Project Refunds

For custom implementation projects and enterprise solutions:

• Before Work Begins: Full refund if the project has not commenced and no resources have been allocated
• During Development: Pro-rated refund based on the percentage of work not yet completed, minus any costs incurred for resources already utilized
• After Delivery: No refund after the project deliverables have been accepted and signed off by the client

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team by emailing [email protected] with the subject line "Refund Request"
2. Include your full name, registered email address, and order/transaction reference number
3. Provide a brief description of the reason for your refund request
4. Our team will review your request and respond within 3 business days

You may also reach us by phone at +92 334 4720491 during business hours (Monday to Saturday, 10:00 AM - 7:00 PM PKT).

5. Refund Processing

5.1 Processing Timeline

Once a refund is approved:

• Refunds are processed within 10-12 working days from the date of approval
• The refund will be credited back to the original payment method used for the purchase
• For bank transfers, it may take an additional 3-5 business days for the amount to reflect in your account, depending on your bank

5.2 Refund Method

Refunds are issued through the same payment method used for the original transaction:

• Credit/Debit Card: Refunded to the original card
• Bank Transfer: Refunded to the originating bank account
• PayFast: Refunded through the PayFast payment gateway to the original payment source

Please note that Zensbot is only a service provider. All payments are processed through PayFast, which acts as our payment gateway. For any payment-related disputes, customers should first contact Zensbot directly. PayFast facilitates the transaction but does not determine refund eligibility.

6. Subscription Cancellation

To avoid being charged for the next billing cycle:

• Cancel your subscription at least 3 days before the next billing date
• You will continue to have access to the service until the end of the current billing period
• Cancellation can be done via your account dashboard, email, or phone
• No cancellation fee applies

7. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. We are committed to resolving any issues promptly. Initiating a chargeback without first contacting Zensbot may result in suspension of your account and services.

8. Contact Us

For refund requests or any questions about this policy, please contact us: