1. Overview
Zensbot ("we," "us," or "our") is an AI-powered business automation company that provides software-as-a-service (SaaS) solutions. This Service Policy covers all products and platforms operated by Zensbot, including Zensbot (AI automation platform), Zenslearn (AI & automation learning platform), Zenscall (AI voice calling solution), and Zenreach (outreach automation platform) — collectively referred to as the "Services." As a digital service provider, we do not ship physical goods.
2. Services We Provide
We offer the following products and AI-powered automation services:
2.1 Our Products
- Zensbot: AI-powered business automation platform — chatbots, social media automation, customer support, and lead generation
- Zenslearn: AI and automation learning platform — courses, live classes, and hands-on projects for mastering AI tools and business automation
- Zenscall: AI voice calling solution — intelligent voice agents for sales calls, customer service, and appointment booking
- Zenreach: Outreach automation platform — automated B2B outreach, email campaigns, and lead nurturing at scale
2.2 Service Categories
- AI Chatbot Development & Deployment: Custom chatbot solutions for websites, WhatsApp, and social media platforms
- Social Media Automation: Automated management of Facebook, Instagram, LinkedIn, and other social platforms
- Customer Support Automation: AI-driven customer support and engagement systems
- Lead Generation & Conversion: Automated lead capture, qualification, and follow-up systems
- Voice AI Agents: AI-powered voice calling and customer interaction solutions via Zenscall
- B2B Outreach Automation: Automated outreach and follow-up campaigns via Zenreach
- AI & Automation Training: Educational programs and courses via Zenslearn
- Custom Enterprise Solutions: Tailored AI automation solutions for specific business needs
- Full-Scale SaaS Platform Development: End-to-end SaaS product development and deployment
3. Service Delivery
All Zensbot services are delivered digitally. There is no physical shipping or delivery involved.
3.1 Access Provisioning
- Upon successful payment, your account is activated and access to the subscribed services is provisioned within 24 hours
- Custom implementation projects follow a consultation-based timeline agreed upon during the strategy call
- Login credentials and platform access are provided via email to the registered email address
- API keys and integration credentials (where applicable) are available through your account dashboard
3.2 Onboarding
New customers receive a guided onboarding experience which includes:
- Initial strategy and consultation call to understand business requirements
- Platform setup and configuration assistance
- Integration support for connecting third-party services and social media accounts
- Training materials and documentation access
4. Service Availability
4.1 Uptime Commitment
We strive to maintain 99.9% uptime for our platform and services. Our infrastructure is hosted on enterprise-grade cloud servers to ensure reliability and performance.
4.2 Scheduled Maintenance
Scheduled maintenance windows are communicated at least 48 hours in advance via email notification. Maintenance is typically performed during off-peak hours (12:00 AM - 6:00 AM PKT) to minimize disruption.
4.3 Unscheduled Downtime
In the event of unscheduled downtime, we will notify affected customers promptly and work to restore services as quickly as possible. Status updates are provided through our support channels.
5. Customer Support
5.1 Support Channels
- Email: [email protected] — response within 24 hours
- Phone: +92 334 4720491 — available Monday to Saturday, 10:00 AM - 7:00 PM PKT
- WhatsApp: +92 334 4720491 — for quick queries and support
- Strategy Calls: Scheduled via our booking page for in-depth consultations
5.2 Response Times
- Critical Issues (service outage): Within 4 hours
- High Priority (feature malfunction): Within 12 hours
- General Inquiries: Within 24 hours
- Feature Requests: Acknowledged within 48 hours
6. Service Cancellation
Customers may cancel their subscription at any time by:
- Contacting our support team via email at [email protected]
- Calling us at +92 334 4720491
- Submitting a cancellation request through your account dashboard
Upon cancellation:
- Your access to the platform will continue until the end of your current billing period
- No further charges will be applied after the cancellation takes effect
- Your data will be retained for 30 days after cancellation, after which it will be permanently deleted
- You may request an export of your data before deletion
7. Service Modifications
Zensbot reserves the right to modify, update, or enhance its services at any time. Material changes to service features or pricing will be communicated to customers at least 30 days in advance. Customers who do not agree with the changes may cancel their subscription before the changes take effect.
8. Contact Us
For any questions about this Service Policy or our services, please contact us: